Town release compensation options for season ticket holders

Town have released several compensation options for season ticket holders who missed the remainder of last season due to the coronavirus.

Town still had five home games still to play in the 2019/20 season, six including Bury, before the season was suspended at the start of March.

The options include several attractive non cash options which Marcus Evans hopes supporters will utilise to assist with the club’s finances during these uncertain times.

Roughly 12,000 season ticket holders will have five options to choose from and the club have made it clear they would like supporters to opt for an option which means their money is effectively being kept with the club.

Supporters will have until 5pm on Wednesday, 22 July to inform the club of which option they wish to take. If the Club has not received notification by then, option one will apply.

To find out how and where to claim your option, please check out the club website here.

Option One – Donate

Donate the money to the club for use in the academy or ITFC Community Trust, with the club issuing ‘cash’ vouchers as a thank you, up to the value of 50% of your donation. So if for example your donation value is £100, we will issue you with £50 in vouchers. 

Option Two – Credit on future tickets

A pro rata credit to the value of six League matches (rather than five) will be added to your online account to be used towards match tickets, memberships and events for 2020/21.

Option Three – Vouchers at Planet Blue

‘Cash’ vouchers for use at the Planet Blue store, at the stadium for food and beverages, for tickets at the matchday ticket office and for matchday hospitality. The Club will add 25% on top of the refund value of the five missed games so for anyone entitled to – for example a £100 refund – will instead be issued with £125 in vouchers. 

Please note that ‘cash’ vouchers can only be used in person at Planet Blue and the stadium and will be valid for the duration of the 2020/21 season. 

Option Four – Refund in instalments

A refund for the cancelled five games repayable across your remaining direct debit payments for 2020/21 in equal instalments.

Option Five – 50/50 Donation

A 50/50 option. Donate 50% of the refund to the Club for use in the Academy or ITFC Community Trust. You will also receive a 50% cash refund repayable across your remaining direct debit payments for 2020/21 in equal instalments. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 25% of your donation value. So if for example your donation value is £100, we will issue you with £25 in vouchers.

Marcus Evans open letter

Owner Marcus Evans has released the following letter via the club website to the supporters:

“As you will be aware our 2019/20 season ended eight games early, with five of those games to have been played at Portman Road.

“The Club has been working on a make-good plan for all those who had season tickets, or had bought match tickets for those games missed.

“We have recently released details of what is available to those who purchased individual match tickets and below you will find what we hope you will see as an extensive range of compensation options for season ticket holders. Whichever option you decide, I’d like to thank you for your support over the past season.

“Relegation from the Championship was hard to take and the 2019/20 season ended in disappointment after starting so brightly but there is no doubt that the year ahead presents the biggest challenge of my time as owner at this fantastic football club.

“Covid-19 has affected each and every one of us. The health and safety of all will always be the primary focus but we are also just beginning to see the economic fall-out from the pandemic and football will certainly not be immune from that.

“Wigan have just gone into Administration and I fear there will be more clubs to follow. We have been hit harder than most in League One but I will continue to provide the financial stability to maintain the Club’s competitiveness as much as possible, though as always much will depend on the continuing support of our great fan base.

“Many of you will have seen the figures in the local media of the ‘£10m black hole’ that we face if next season is played behind closed doors. It’s a worst case scenario – and the indications are that fans will be phased back into stadiums at some stage – but that worst case scenario is what we have to be prepared for.

“We are in unprecedented times and no one really knows a timescale for getting back to normality so that makes it so difficult to plan but it’s my job as owner to make sure Ipswich Town can go forward on a stable footing.

“We will need to add to what is already a very competitive squad to give us the best chance of achieving promotion; we need to continue to invest in the future and we have done that recently with new long-term contracts for Luke Woolfenden and Armando Dobra; we need to continue to fund the Academy so that conveyor belt of homegrown players functions. That funding will have to increase if the grants from the Premier League are cut or reduced.

“It’s a balancing act though because aside from the season ticket renewal income we’ve had through direct debits and one off payments, we have had no significant income coming into the Club since our season was put on hold in March.

“With that in mind and the uncertainty ahead, we are hoping that many of you will take up one of the attractive NON cash refund plans available in the list of compensation options. Where you decide to take a cash refund we have set the refund payments over a length of time to ‘spread the load’ and I hope supporters can understand the reasoning behind that.

“To the many of you who have renewed your season ticket for next year, I’d like to say thank you. To those who would prefer to wait until football and perhaps life becomes a little clearer, – thank you too for your support.

“I hope we will see you all back at Portman Road sometime soon. These are challenging times for everyone. Stay safe.”

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